If the device menus are frozen or unresponsive, you can master reset using hardware keys. It does not delete data stored on the SIM card or SD card. If your phone is password protected, you'll be prompted to enter your Pattern, PIN, or Password.Ī master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.From any Home screen, tap Apps > Settings > Backup & reset > Factory data reset > Reset phone.A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail.
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